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Machete 
Wordsmith
Joined: 15 Jun 2012
Location: Koz
Status: Offline
Points: 172 |
 Topic: Support Petitions Poll
Posted: 02 May 2013 at 00:59 |
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I wonder how many people think that all Illyriad development should stop until the Support Petition system is improved? This implies that the Petitions are actually updated and resolved.
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Crozno
New Poster
Joined: 15 Mar 2012
Location: USA
Status: Offline
Points: 14 |
Posted: 02 May 2013 at 02:30 |
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How about just fixing the polling? Since it reports I voted before even voting, LOL!
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GM Stormcrow
Moderator Group
GM
Joined: 23 Feb 2010
Location: Illyria
Status: Offline
Points: 3820 |
Posted: 02 May 2013 at 02:38 |
A poll, I'm afraid to say, that falls into that most pernicious, siren-like of traps; one that, as a sometime player of many previous game titles, I have certainly been guilty of leveling at other game teams in the past. The question itself presents a false dichotomy.
The simple fact is that not everyone involved in reading, triaging, answering (and hopefully resolving) petitions / bugs is in the same team as those who are involved in new game feature development. And before anyone suggests "why not move some of them from the future dev team to the petition team", there are very different skillsets and abilities involved and it's not an option. A simple example would be that (eg) the guy trying to implement Chatv3 in websockets technology may actually never have played illy (and doesn't need to have played it to do his job well) and probably has literally no conception of what sovereignty is... and so won't be able to help with a petition about sov. This doesn't (and shouldn't) stop his work on something of future benefit to all.
SC
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DeathDealer89
Postmaster
Joined: 04 Jan 2012
Status: Offline
Points: 944 |
Posted: 02 May 2013 at 03:25 |
I would say the problem is there are bugs. I wouldn't care about the petition system at all if there weren't bugs. I would also not be as worried about the bugs much if I knew they were fixed quickly via petition system.
And we aren't talking about small bugs but huge gameplay bugs. But I understand greatly how someone sees 'hey everyone were paying to generate all these new shiny things'and 'no we haven't fixed or even addressed your issue regarding current game play which heavily impacts you, and nor do we intend to do to so 'soon.'' But all thats doing is affecting whether or not paying customers continue to pay.
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abstractdream
Postmaster General
Joined: 02 Oct 2011
Location: Oarnamly
Status: Offline
Points: 1857 |
Posted: 02 May 2013 at 04:20 |
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It could be better, faster. But halting all future development? Not a chance. I want pathfinding and improved mail/chat WAAAAAY more than I want the petition system improved.
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Bonfyr Verboo
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Rill
Postmaster General
Player Council - Geographer
Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903 |
Posted: 02 May 2013 at 04:21 |
It seems to me that this is a rather silly question, since at least some development going on could address some issues raised by petitions.
On the other hand, it might be a useful strategy to have the developers post something that says "we know people are frustrated about the petition backlog. You can help us by doing the following things when posting petitions. We are taking the following steps to address this issue" (or "we think the entire issue is overblown and that the vast majority of Illy players are just fine with how the petition system works"). That would give us all something new to pick apart and complain about for a couple of weeks.
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042 |
Posted: 02 May 2013 at 04:40 |
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I did respond to the concern a couple weeks ago.
http://forum.illyriad.co.uk/hire-a-petition-person_topic4859_post64431.html#64431
If you have an outstanding petition that is severely affecting your gameplay, please update it.
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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DeathDealer89
Postmaster
Joined: 04 Jan 2012
Status: Offline
Points: 944 |
Posted: 02 May 2013 at 05:18 |
Update what? the petition? How does updating the petition affect whether or not it will be ignored for another month?
I'm looking at one right now thats 9 months old. Status="New" And doesn't state anything about anybody having even looked at it. If we added a 'read' status then at least people would know if they need to update the petition with more info. Otherwise they all just look like unread mails.
And your response didn't address the problem at all. You stated this
"We are very aware of outstanding petitions that need attention"
Which maybe I misread but I read that as if your petition isn't being looked at its because it isn't important enough. And telling players that they are formally being ignored isn't a great response.
And the inability to receive volunteer work for petitions which was actually a great point, but no mention that there was even recognition of a problem let alone an eventual solution.
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Epidemic
Postmaster
Joined: 03 Nov 2012
Location: USA
Status: Offline
Points: 768 |
Posted: 02 May 2013 at 05:44 |
I recently updated my 5 month old petition about the horrible lag i'm experiencing in game. I logged on to see the status has just been upgraded to 'Acknowledged, Under Investigation'.
I also realized I put it in the wrong category. I put it in Rules & Policies instead of Technical Support. Should I update my petition to state that or should I just expect the person(s) working on it realized my mistake and corrected it themselves?
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Rill
Postmaster General
Player Council - Geographer
Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903 |
Posted: 02 May 2013 at 06:05 |
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While you may not see a status change when you update a petition, it changes something that makes it easier for the devs to find it. (In my imagination, updating causes the petition to float towards the top of the enormous pile of petitions on Stormcrow's desk.)
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