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more armies in limbo...? urgent action needed
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Corwin View Drop Down
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Joined: 21 Jun 2011
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Points: 310 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Corwin Quote  Post ReplyReply Direct Link To This Post Posted: 23 Feb 2014 at 23:42
Originally posted by The Electrocutioner The Electrocutioner wrote:

So armies were freed, but tens of thousands of vanished troops were not replenished. I never expected you to roll back the clock, but we certainly deserve to have those troops back in our armies for the next onslaught that is currently underway.

We feel cheated, but vCrow and their allies are equally cheated. They deserve a clean, untainted victory, just as we deserve a fair opportunity to defend ourselves.

And most importantly, we've received no explanation, no indication that the issue is fixed and will not happen again. Are we to carry on like nothing happened and just expect better results next time? 

The wheels came off the game this weekend. Even peaceful harvesting players had their game sabotaged by a bug that was just as serious for them as this one is for us. 

We deserve an explanation of what the problem is and what is being done to prevent it in the future.  Confidence in the playability of this game is at an all-time low. I question whether it's worth playing a game that is going to break on me at a critical moment, and I know I'm not alone. 

I agree with every word. If no explanation comes about these issues I think I'm gonna leave the game. There's no fun in a game when rules suddenly change without warning and without explanation. 
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Tatharion View Drop Down
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Points: 139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Tatharion Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 00:09
Devs, a little effort on global communication when such critical bugs occur in times of war couldn't hurt going forward.  
Be without fear in the face of your enemies. Be brave and upright, that God may love thee. Speak the truth always, even if it leads to your death. Safeguard the helpless and do no wrong.
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GM Luna View Drop Down
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Points: 2042 		Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Luna Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 00:33
Still investigating the issue. We will update when able. Sorry for the delay.

GM Luna
GM Luna | Illyriad Community Manager | community@illyriad.co.uk

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Tatharion View Drop Down
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Points: 139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Tatharion Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 01:39
Devs, I am sorry in advance if this message will sound a bit too confrontational. But as much as I hate to admit it, your last one-liner answer is coming in way too short of what we expect from you.

Best,
Tatharion
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Be without fear in the face of your enemies. Be brave and upright, that God may love thee. Speak the truth always, even if it leads to your death. Safeguard the helpless and do no wrong.
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Elmindra View Drop Down
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Points: 464 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Elmindra Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 02:13
I agree 100%

The herb regen issue happens constantly, and all we ever get is a "it's getting looked into"

There are still multiple outstanding petitions with missing and lost troops, some years old with no answers. 

Now there is a massive glitch involving hundreds of thousands of troops missing, and all we get it a "please let me know the petition numbers" followed by a "still looking into it" message a few days later?

I do believe I have spent my last dime on Illyriad, over a year of complete silence and little to no support does not warrant any more money wasted in such a way.
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Le Roux View Drop Down
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Points: 151 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Le Roux Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 06:12
Seems very akin to the episode I had with a wonky siege that left 700 pages of null attacks in both my and my siege targets mail boxes, in the end the only thing that broke the infinite loop was a secondary siege that razed the town in question.

In the end the only result was the Dev's removing the 700 pages of empty attack spam, never an explanation or indication something was fixed....
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GM Stormcrow View Drop Down
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Points: 3820 		Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Stormcrow Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 14:13
Hi everyone,

I've repatriated 14 armies that appear to have been stuck in limbo.

I believe this is all of the stuck armies, but if you still have an army stuck that's not now back at home, please make sure we know about it by opening a new petition (so that it doesn't get lost in the petition queue), please feel free to reference your earlier petition if you have one!  And please, please make sure the petition clearly contains both the name of the army and the town it belongs to.

This bug is extremely weird.   And yes, it was also the root cause of the herb respawn issue.  

If it seems extremely strange that an as-yet-unseen error in the military outcome algorithms could affect the rate at which herbs respawn (or don't) then yes - that's because it is very peculiar indeed.  But the two were linked, and we don't yet know why.

There's currently a piece of sticky tape and a bit of chewing gum holding a very temporary Macgyver-esque fix together on top of two systems that should be entirely unrelated to one another, but clearly aren't.  

We have a complete copy of the full server including all the past transaction logs and we're stepping through a complete replay of each event that we're aware of - to find out what happened, step-by-step and millisecond by millisecond.  This is going to take some time.

Once we've found the root cause, we'll work out our next steps to a more permanent fix, and we'll keep you informed.

Thank you for your patience, and please accept our apologies.

SC
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Corwin View Drop Down
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Points: 310 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Corwin Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 16:03
thanks for the response Stormcrow. It's not the bug itself that bothered me (heard about it in time to keep my harvesters away from the herbs and didn't lose any troops), it was the lack of a satisfying reaction. Never thought of the possibillty that the bugs could be linked.
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Rill View Drop Down
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Joined: 17 Jun 2011
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Points: 6903 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rill Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 16:48
Thanks for the response Stormcrow.  Color me amazed that the bugs were linked.  Anyone ever get the feeling that Illy is bigger than all of us ... even the almighty devs?

Glad folks have their armies back so we can fight fair and square again.
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Tatharion View Drop Down
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Points: 139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Tatharion Quote  Post ReplyReply Direct Link To This Post Posted: 24 Feb 2014 at 17:57
Thank you for your prompt answer GM Stormcrow.

Military impacting/impacted by herbs non re-spawning ????

It feels like your algorithm is alive and seriously kicking.

Best of luck in deciphering  that odd bug.

Best,

Tath


Edited by Tatharion - 24 Feb 2014 at 18:01
Be without fear in the face of your enemies. Be brave and upright, that God may love thee. Speak the truth always, even if it leads to your death. Safeguard the helpless and do no wrong.
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