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abstractdream 
Postmaster General
Joined: 02 Oct 2011
Location: Oarnamly
Status: Offline
Points: 1857 |
 Posted: 21 Jul 2013 at 01:35 |
 allamagoosa wrote:
If they are willing to take money they have at least some responsibility to provide a working product.
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That is a fact, however I would say they do take responsibility.
All commerce has problems but compare this to the last time you went through the Taco Bell drive through. They screwed up the order, you complained and they stared at you with dead eyes (my example...I'm sure that we all have our own experiences like that). Maybe they argued with you about it. "The receipt says you ordered it with that." Well, for Caesar's sake, IT'S WRONG TOO, YOU IGNORANT....never mind.
At least here, you have options. You can make that squeeky sound and "customers" line up to encourage you. Give them time. Something WILL be done, unlike the above example wherein it is just not worth the aggravation and no one in that entire building is interested in even attempting to fix it much less take responsibility.
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Bonfyr Verboo
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Diomedes
Forum Warrior
Joined: 26 Mar 2012
Location: Australia
Status: Offline
Points: 208 |
Posted: 21 Jul 2013 at 05:57 |
I love this game.... I mean, I really LOVE this game. What other game allows me to do as little or as much as I want and still feel involved in the game? What other game is totally free, but allows me the option to spend some money if I want to, for no other purpose than increasing my enjoyment of the game? What other game allows us to interact with those wonderful people who created the game in the first place, and be listened to and respected by them? And as an added bonus, what other game has a forum with such entertainment value as this one, where I can share in the challenges of the game and interact with the players?
Just remember folks - it is a game - so enjoy every aspect of it. Even the bugs can be entertaining.
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"Walk in the way of the good, for the righteous will dwell in the land"
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Sisren
Forum Warrior
Joined: 03 Feb 2012
Location: PA, USA
Status: Offline
Points: 446 |
Posted: 21 Jul 2013 at 16:07 |
abstractdream wrote:
My 2 cents, which is about what it's worth: The GM's are working behind the scenes to get their update out before the end of the year. They are probably cursing the fact that they announced "sometime in 2013" as a deadline by now...lol. That DOES make me laugh. Anyway, they don't have time to "chat" so that's why you haven't seen them.
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my 2cp as well
perception is reality.
if you see no action being taken when you use a system for reporting bugs, then no action is being taken.
the easiest thing to do is update the petition - that goes for players and the GMs.
otherwise, it is not a closed-system...
but we don't wanna fix the system, or get help for it...
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Sisren
Forum Warrior
Joined: 03 Feb 2012
Location: PA, USA
Status: Offline
Points: 446 |
Posted: 21 Jul 2013 at 16:11 |
abstractdream wrote:
EDIT: There's gonna be issues with any system. When a petition is overlooked, update it. Things take time. As for "free", it is a fact that this is a FREE game. Prestige purchasing is voluntary. NOT REQUIRED. I buy now and then, but I don't need to. And I too have some issues that I would like to see changed and feel like my money SHOULD talk, but it doesn't. I either throw up my hands and go away unsatisfied or resolve to play within the confines of these issues. I chose the latter. BTW, this issue is getting waaay more attention than the issue I mentioned. |
I disagree. The system needs more disciplined operators.
ps- if its getting waaay more attention than what you wanted, it's because you posted to the forums :P
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Auraya
Postmaster
Joined: 17 Nov 2011
Status: Offline
Points: 523 |
Posted: 21 Jul 2013 at 18:00 |
*coughs*
Petition 9123 *coughs*
In general, I've always had pretty good service from the devs. I've experienced the bug Alla currently has and it's not great to watch your new city turn to rubble no matter how many times you hit 'capture'. That said, my petition was looked at by Luna within 24 hours (although I did update it 4 times and write 'URGENT' in the title, as well as mailing 2 devs directly saying 'HEEEEEEEEEEEEEEEEEEELP' or words to that general effect) so even though they couldn't fix it for me, they did at least acknowledge it.
I've had a further 2 petitions dealt with and 3 which are unassigned and have been for some time, one of which I consider pretty important but the other two are just general 'FYI, this doesn't work' unimportant things. Does it annoy me that I've lost a fleep load of wine? Yes. Muchly. I could cry. Am I going to quit because nothing has been done? Probably not. I like Illy and it's got much better customer service than other games I've played.
Whilst I would like to see more staff hired, I realise it's impractical - especially with so many people dropping out. It would be nice if the players could volunteer to fill small roles like reading through petitions and assigning them to the right GM. I've heard the idea criticised before but I do think we have players with enough integrity. Whether or not they would be prepared to give their time for free is more of the challenge ;)
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KillerPoodle
Postmaster General
Joined: 23 Feb 2010
Status: Offline
Points: 1853 |
Posted: 21 Jul 2013 at 19:16 |
Sisren wrote:
the easiest thing to do is update the petition - that goes for players and the GMs.
otherwise, it is not a closed-system...
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The constant "Update the petition" refrain is a cop-out. I had a major bug which I updated several times over a period of weeks to no avail.
It was only when I posted about it on the forum in a "admit it guys, you're overstretched" comment that the bug was acknowledged, assigned and resolved within a couple of days.
There is a difference between a game company not caring vs not having enough resources and some of the arguments in this thread are talking at cross purposes over those to possibilities.
I don't think it's the case that there is a lack of caring about it. I think there is a lack of resources to do anything about the volume of petitions and issues in the game.
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"This is a bad idea and we shouldn't do it." - endorsement by HM
"a little name-calling is a positive thing." - Rill
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abstractdream
Postmaster General
Joined: 02 Oct 2011
Location: Oarnamly
Status: Offline
Points: 1857 |
Posted: 21 Jul 2013 at 22:19 |
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All good points...no quoting necessary. But I will say that "my issue" is something that won't be addressed and posting in Illy controlled forums would get me banned. Not interested in getting banned, thank you.
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Bonfyr Verboo
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twilights
Postmaster
Joined: 21 May 2012
Status: Offline
Points: 915 |
Posted: 24 Jul 2013 at 14:21 |
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maybe its time to have prestige do more in the game, with the additional monies the game will be able to hire more staff. many times i have suggested that prestige needs to be given out more freely too. it might be time to rethink the illy mission statement and run the game more as a business and not a social club for players and a hobby for the devs...it my belief that the game is at a crossroads
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KillerPoodle
Postmaster General
Joined: 23 Feb 2010
Status: Offline
Points: 1853 |
Posted: 24 Jul 2013 at 15:54 |
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I don't think it's being treated as a hobby. I think it's just that the amazing vision and huge scope is conflicting with the resources available.
The issue is that a bunch of people are moaning about features being delayed and also moaning about bugs not being fixed (I'm guilty of that too) while the devs have to make a trade off on how they spend their resources.
Making more stuff prestige-able is a tricky business too. Pay-to-win is at the bottom of that slippery slope.
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"This is a bad idea and we shouldn't do it." - endorsement by HM
"a little name-calling is a positive thing." - Rill
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Teets
Greenhorn
Joined: 04 Jan 2013
Location: USA
Status: Offline
Points: 59 |
Posted: 25 Jul 2013 at 12:47 |
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I believe it's on the verge of being abandoned by the developers.
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