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Bolvar Fordragon View Drop Down
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Joined: 29 Apr 2013
Location: Greece
Status: Offline
Points: 17 		Direct Link To This Post Topic: Account Recovery
    Posted: 30 Apr 2013 at 07:54
Hello,
Before 2 days i tried to change my accounts email but apparently i did wrong and i entered a non existent email.

I sent an email at your support but no answer.

The problem is that i cant login with both my previous email nor the new email and i am locked out of my account.

The user name or password provided is incorrect. Please try different information or create a new account.

If you have forgotten your username or password you can reset it on the Forgotten Password page.

Or review the account support page if you believe this is in error

My new email is not activated and doesn't work and the previous one is not in the database cause i asked for change..

Any ideas?
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abstractdream View Drop Down
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Joined: 02 Oct 2011
Location: Oarnamly
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Points: 1857 		Direct Link To This Post Posted: 30 Apr 2013 at 09:14
If the email address you entered in error is not taken, register it and try again. Of course, that's assuming it is possible (yahoo or some such).

On the other hand...two days? Start over. You won't be loosing much progress.

Edited by abstractdream - 30 Apr 2013 at 09:16
Bonfyr Verboo
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Bolvar Fordragon View Drop Down
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Joined: 29 Apr 2013
Location: Greece
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Points: 17 		Direct Link To This Post Posted: 30 Apr 2013 at 09:24
Sent the email two days ago
Have 3 towns in game and going for 4rth.

I am using Google mail to enter the game but changed it by mistake to a wrong one!(WAnted to just use my new Google mail)


Edited by Bolvar Fordragon - 30 Apr 2013 at 09:25
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Rill View Drop Down
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Player Council - Geographer

Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903 		Direct Link To This Post Posted: 30 Apr 2013 at 13:09
try mailing accounts@illyriad.co.uk
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Bolvar Fordragon View Drop Down
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Joined: 29 Apr 2013
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Points: 17 		Direct Link To This Post Posted: 30 Apr 2013 at 15:08
As i said i did 2 days ago and still no response
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GM Luna View Drop Down
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Joined: 22 Oct 2011
Location: Illyriad
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Points: 2042 		Direct Link To This Post Posted: 30 Apr 2013 at 18:22
If you can't access the email address attached to the account in order to get the password reset, it is difficult to verify the account is actually yours. You need to work on getting your email access again it sounds like.

Luna
GM Luna | Illyriad Community Manager | community@illyriad.co.uk

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KillerPoodle View Drop Down
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Joined: 23 Feb 2010
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Points: 1853 		Direct Link To This Post Posted: 30 Apr 2013 at 22:55
It sounded to me as though he mistyped the email address which is why he can't get access to the one you guys have registered.

Obviously it's easy to say that and hard to verify.
"This is a bad idea and we shouldn't do it." - endorsement by HM

"a little name-calling is a positive thing." - Rill
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Bolvar Fordragon View Drop Down
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Joined: 29 Apr 2013
Location: Greece
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Points: 17 		Direct Link To This Post Posted: 01 May 2013 at 16:16
Originally posted by GM Luna GM Luna wrote:

If you can't access the email address attached to the account in order to get the password reset, it is difficult to verify the account is actually yours. You need to work on getting your email access again it sounds like.

Luna


Seems you didnt read my post!
I said i tried to change my email and i entered a wrong one(Possibly non existant) and i cant access my account at ALL!
Nor my previous email is working and ofc not the email i was going to use!
And also the email i entered doesn't work cause i didn't verify it!
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Epidemic View Drop Down
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Joined: 03 Nov 2012
Location: USA
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Points: 768 		Direct Link To This Post Posted: 01 May 2013 at 17:58
I can understand your frustration. I have a question...

Have you tried to log in by using only your character name and password?

Have you tried to experiment with the different types of authentication?
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Tordenkaffen View Drop Down
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Joined: 16 Oct 2010
Location: Denmark
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Points: 821 		Direct Link To This Post Posted: 01 May 2013 at 20:42
Bolvar just start again - I don't think you'll get anywhere with the old one.

Careful what you tamper with. Find a good alliance to get you started and capture a few cities to reach the status quo.

Best wishes
"FYI - if you had any balls you'd be posting under your in-game name." - KP
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